Cancellation and Refund Policy
Definitions and legal references
This Website (or this Application)
The feature that facilitates the delivery of the Service, including premium products like Roasted Cashew Nuts, Pure Cow Ghee, and Jaggery Sweet.
Owner (or We or Us)
Sama – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.
Thanks for purchasing our products at https://samaproducts.com operated by Sama.
At Sama, we are committed to providing you with the finest A2 Desi Cow Ghee, Roasted Cashew Nuts, Pure Cow Ghee, and Jaggery Sweet, all carefully packed in eco-friendly glass jars. While we strive for perfection, we understand that unexpected situations can occur. Please review our cancellation and refund policy below:
Order Cancellation
- Before Dispatch: You can cancel your order any time before it has been dispatched. To cancel, please contact us at +91 73047 07285 with your order details and a valid reason for the cancellation. Once confirmed, we will process your cancellation and issue a full refund within 7 to 12 business days.
- After Dispatch: Once your order has been dispatched, cancellations are not possible. However, you may refer to our refund policy for assistance in case of issues with the product.
Refund Policy
We offer a full money-back guarantee for all purchases made on our website. Refunds are only provided if the product is damaged or broken upon receipt.
To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging and include the receipt or proof of purchase.
- The return request must be initiated within 7 calendar days of your purchase.
Items not marked as non-returnable on the product detail page are eligible for return within the applicable return window if they fulfill one or more of the following conditions:
- Were in a physically damaged condition at the time of delivery.
- Have one or more parts or accessories missing.
- Do not match with what was ordered.
Broken or Damaged Products
If you receive a broken or damaged product, please notify us immediately. We request that you provide clear images or videos of the damaged goods within 24 hours of delivery. After we evaluate the situation, we will inform you of the next steps, which may include a replacement.
Spoiled or Compromised Products
If your product arrives spoiled or damaged in a way that compromises quality, please provide clear images showing the condition of the product. We will assess the situation and notify you of the outcome, which could include a replacement.
Non-Cancellable Orders
Customized or bulk orders, such as gift hampers, are non-cancellable once they have entered processing.
Refund Process
Once we receive the returned product, our team of professionals will conduct a thorough inspection to ensure it meets our quality standards. If your refund request is approved, the refund process will be initiated within 7 to 12 business days. The amount will be credited back to your original payment method. Please note that it may take up to 14 business days for the refund to reflect in your account or credit card statement, depending on your bank or payment provider’s processing time.
We appreciate your patience and understanding as we work to ensure a smooth and hassle-free refund experience for you. If you have any questions or concerns regarding your refund, feel free to reach out to our customer support team for assistance.
Sale Items
Refunds are available for sale items, including Roasted Cashew Nuts, Pure Cow Ghee, and Jaggery Sweet, provided they are returned in their original, unused condition with all packaging and tags intact. To be eligible for a refund, the products must be in their sealed glass jars or packaging, ensuring they meet our quality standards. Please note that refunds will only be processed once the returned items are inspected and approved. For any questions or assistance regarding returns, feel free to contact our customer support team. We are here to ensure your satisfaction with our premium products like Roasted Cashew Nuts, Pure Cow Ghee, and Jaggery Sweet.
Late or Missing Refunds
If you haven’t received your refund yet, we recommend taking the following steps:
Check Your Bank Account: Sometimes, refunds may take a few extra days to process. Verify your bank statement or contact your bank to ensure the refund hasn’t been delayed on their end.
Contact Your Bank: Banks often have processing times for refunds. Reach out to your bank to confirm if the refund is pending or has been processed.
If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to contact us at Sama Products. We’re here to assist you and ensure your issue is resolved promptly.
At Sama, we take pride in delivering premium products like Roasted Cashew Nuts, Pure Cow Ghee, and Jaggery Sweet, all crafted with care for your health and satisfaction. Your trust is important to us, and we’re committed to making your experience seamless and enjoyable.
Feel free to reach out to our customer support team for any further assistance. Thank you for choosing Sama Products!
Shipping
You will be responsible for covering the shipping costs associated with returning your item. Please note that these shipping costs are non-refundable. The time it takes for your exchanged product—whether it’s our premium Roasted Cashew Nuts, Pure Cow Ghee, or Jaggery Sweet—to reach you may vary depending on your location. We appreciate your understanding and patience as we work to ensure you receive the best quality products in a timely manner.
For any additional questions or assistance, please feel free to contact us:
Phone: +91 73047 07285
Email: [email protected]
Sama
Rich Tongue, 30, Ground Floor, Nav Vyapar Bhavan,
P D’Mello Rd, Masjid Bunder East
Mumbai, Maharashtra – 400009
India
Last Updated: December 21, 2024
